Effective Date: 23/12/23
At Castle Brews, customer satisfaction is our top priority. We understand that there may be instances where you need to return a product or seek a refund. This Return and Refund Policy outlines our procedures to ensure a smooth and fair process.
1. Returns
1.1 Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
1.2 Timeframe: You must initiate the return process within 2 days from the date of purchase.
1.3 Return Authorization: Before returning any item, please contact our customer service at info@castlebrews.in to obtain authorization. Unauthorized returns may not be accepted.
1.4 Shipping Costs: The customer is responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.
2. Refunds
2.1 Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 2 days.
2.2 Non-Refundable Items: Certain items are non-refundable, including gift cards and perishable goods such as coffee and tea, unless they are defective or damaged upon receipt.
2.3 Late or Missing Refunds: If you haven’t received a refund within the specified timeframe, please check your bank account or contact your credit card company. If the issue persists, contact us at info@castlebrews.in
3. Exchanges
We do not offer direct exchanges. If you need a replacement item, please follow the return process and place a new order.
4. Damaged or Defective Items
4.1 Reporting: If you receive a damaged or defective item, please contact us within 2 days of receiving the product. Include detailed information and, if possible, attach photographs.
4.2 Replacement or Refund: We will evaluate the situation and offer a replacement or refund for damaged or defective items.
5. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at info@castlebrews.in
Thank you for choosing Castle Brews. We appreciate the opportunity to serve you and strive to make your experience with us exceptional. Cheers to your tea and coffee enjoyment!