Return and Refund Policy

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Effective Date: 23 12 23 < wp:paragraph > < wp:paragraph >

At Castle Brews customer satisfaction is our top priority We understand that there may be instances where you need to return a product or seek a refund This Return and Refund Policy outlines our procedures to ensure a smooth and fair process < wp:paragraph > < wp:paragraph >

1 Returns < wp:paragraph > < wp:paragraph >

1 1 Eligibility: To be eligible for a return your item must be unused in the same condition that you received it and in its original packaging < wp:paragraph > < wp:paragraph >

1 2 Timeframe: You must initiate the return process within 2 days from the date of purchase < wp:paragraph > < wp:paragraph >

1 3 Return Authorization: Before returning any item please contact our customer service at info@castlebrews< a> in< a> to obtain authorization Unauthorized returns may not be accepted < wp:paragraph > < wp:paragraph >

1 4 Shipping Costs: The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product < wp:paragraph > < wp:paragraph >

2 Refunds < wp:paragraph > < wp:paragraph >

2 1 Refund Process: Once your return is received and inspected we will notify you of the approval or rejection of your refund If approved your refund will be processed and a credit will be automatically applied to your original method of payment within 2 days < wp:paragraph > < wp:paragraph >

2 2 Non Refundable Items: Certain items are non refundable including gift cards and perishable goods such as coffee and tea unless they are defective or damaged upon receipt < wp:paragraph > < wp:paragraph >
2 3 Late or Missing Refunds: If you haven t received a refund within the specified timeframe please check your bank account or contact your credit card company If the issue persists contact us at info@castlebrews in< a> < wp:paragraph > < wp:paragraph >

3 Exchanges < wp:paragraph > < wp:paragraph >

We do not offer direct exchanges If you need a replacement item please follow the return process and place a new order < wp:paragraph > < wp:paragraph >

4 Damaged or Defective Items < wp:paragraph > < wp:paragraph >

4 1 Reporting: If you receive a damaged or defective item please contact us within 2 days of receiving the product Include detailed information and if possible attach photographs < wp:paragraph > < wp:paragraph >

4 2 Replacement or Refund: We will evaluate the situation and offer a replacement or refund for damaged or defective items < wp:paragraph > < wp:paragraph >

5 Contact Us < wp:paragraph > < wp:paragraph >
If you have any questions or concerns about our Return and Refund Policy please contact us at info@castlebrews in< a> < wp:paragraph > < wp:paragraph >

Thank you for choosing Castle Brews We appreciate the opportunity to serve you and strive to make your experience with us exceptional Cheers to your tea and coffee enjoyment < wp:paragraph >